Know Your Rights

Had accident? ... Make sure your first call is to AARC!

Following an accident, it's your legal right to have your car repaired anywhere of your choice. If you contact your insurance company, they may try to get the repairs done at the lowest possible price without caring as much about the quality of the repair as you do.

Your insurers 'recommended repairer' may not have manufacturer approval or hold a BSI Kitemark approval like we do here at Aldridge Accident Repair Centre, Walsall.

All Insurers have an obligation governed by the FCA to ‘Treat customers fairly’, you do not need to use your insurance company's favoured establishment and you do not need two estimates.

If you are ever unfortunate enough to be involved in a road traffic accident, make sure you call aarc before your insurer and our expert team we will take care of everything. CONTACT US
Change to the Law

In July 1993, the Director General of Fair Trading asked insurance companies to clarify
consumers’ rights under the terms of ‘approved’ or ‘recommended’ repairer schemes. These schemes take the form of a list of garages or a telephone helpline service to put accident victims in touch with a vehicle body repairer with which an insurer has a special relationship.

Despite the Director General of Fair Trading’s request, insurance policy holders still remain largely unaware of their right to have damaged vehicles repaired at the garage of their choice, providing the chosen garage operates to industry standards and that repair costs can be satisfactorily agreed.

In such circumstances an insurance engineer’s inspection of the damaged vehicle may be requested before repairs can be authorised, but any necessary inspection should be arranged promptly in order to minimize delays in repairs.