Your Rights

You have a legal right to choose your repairer - Remember the choice is yours

We will issue a Warranty Document with every repair.

You do NOT have to claim on your insurance when the accident is NOT your fault. This is called a ‘non fault’ accident.

In July 1993, the Director General of Fair Trading asked insurance companies to clarify
consumers’ rights under the terms of ‘approved’ or ‘recommended’ repairer schemes. These schemes take the form of a list of garages or a telephone helpline service to put accident victims in touch with a vehicle body repairer with which an insurer has a special relationship.

Despite the Director General of Fair Trading’s request, insurance policy holders still remain largely unaware of their right to have damaged vehicles repaired at the garage of their choice, providing the chosen garage operates to industry standards and that repair costs can be satisfactorily agreed.

In such circumstances an insurance engineer’s inspection of the damaged vehicle may be requested before repairs can be authorised, but any necessary inspection should be arranged promptly in order to minimize delays in repairs.

We are able to provide a body repair and claims service for all makes of vehicle and, in addition can:

Ensure top quality service at all times with priority scheduling to get your vehicle
back on the road with the minimum amount of disruption
Provide a replacement car for the duration of repairs
Provide an assurance that the highest standards of workmanship will be maintained
at all times through comprehensive checks at every stage of the repair process
Arrange for the collection and delivery of your vehicle, if required
Provide you with a fully priced written estimate before work begins
Provide on the spot help and advice to deal with your insurance claim
Supply a written guarantee for all work carried out

And, in the event of any customer complaint, will agree to abide by the terms and procedures set out in the Code of Practice for the Motor Industry agreed with the Director General of Fair Trading.

What we can do for You

Your Rights